Refund policy
At RoselleWear, customer satisfaction is our priority. If you are not completely happy with your purchase, we offer a 30-day return and refund policy from the date your order is delivered.
Eligibility for Returns
To qualify for a return, items must:
- Be returned within 30 days of delivery.
- Be unused, unwashed, and unworn.
- Be in their original condition with tags attached.
- Include original packaging whenever possible.
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Worn or washed clothing
- Personalized or customized products
- Gift cards
- Clearance or final sale items
- Products damaged through misuse
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We will gladly arrange a replacement or full refund when appropriate.
Return Process
- Email us at support@RoselleWear.store with your order number and reason for return.
- Wait for return authorization and shipping instructions.
- Package the item securely and send it to the provided return address.
- Once received and inspected, we will process your refund.
Please do not return items without prior authorization.
Return Shipping
If the return is due to our error or a defective product, we will cover the return shipping costs where applicable.
For returns due to a change of mind, incorrect size selection, or personal preference, customers may be responsible for return shipping costs.
Refunds
After your returned item has been received and inspected, approved refunds will be issued to your original payment method.
Processing times generally range from 5–10 business days, depending on your payment provider.
Exchanges
We currently do not offer direct exchanges. If you would like a different size or style, please return the original item and place a new order.
Order Cancellation
Orders may be canceled before they enter processing. Once an order has been prepared or shipped, cancellation may no longer be possible.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
RoselleWear
3765 Rue Bélanger, Montréal, QC H1X 1B3, Canada
Email: support@RoselleWear.store
Phone: (226) 792-1865